Return Policy

At Kvitkafa, we strive to provide the freshest and most beautiful floral arrangements. Due to the perishable nature of flowers and their sensitivity to temperature, moisture, and light, we have established the following return policy to ensure customer satisfaction while maintaining the quality of our products.

 

Claims and Eligibility

1. Time Frame: We accept any claims regarding the quality of our flowers within 24 hours after they have been delivered to the recipient.

2. Delivery Confirmation: Claims will only be accepted for flowers that have been delivered directly to the recipient's hands or reception. We do not accept claims for flowers left near the door outside or in any other location where they may have been exposed to varying environmental conditions.

 

Resolution Options

1. Store Credit: Customers can choose to receive store credit equivalent to the value of the original purchase.

2. Arrangement Replacements: Alternatively, customers may opt for a replacement of the floral arrangement.

 

Non-Refundable Policy

- We do not offer monetary refunds. Our resolution options are limited to store credit or arrangement replacements.

 

How to Make a Claim

1. Contact Us: Please contact us at kvitkaflowersatelier@gmail.com or 832-557-42-53  within 24 hours of delivery to report any issues. Provide your order number, a detailed description of the issue, and photos of the arrangement.

2. Evaluation: Our team will evaluate the claim and determine the appropriate resolution based on the evidence provided.

 

Late Delivery Policy:

If your order is delivered after 8 PM, we will refund the delivery cost.

During high-demand periods, such as Valentine's Day and Mother's Day, a delivery refund will only be issued if the delivery is more than 1 hour later than the scheduled time. This policy accounts for the high volume of orders and potential delays during peak seasons.

Refunds for late deliveries do not apply in cases of extreme weather, road closures, or if the recipient is unavailable at the time of delivery.

4. Non-Delivery: If we are unable to deliver due to incorrect address information or the recipient not being available, re-delivery fees may apply.

​

​